Senior Enterprise Technical Support Specialist

Notion is seeking a Senior Enterprise Technical Support Specialist to deliver premium technical support and strategic guidance to its largest enterprise customers. In this high-impact role, you'll serve as a trusted technical advisor, helping organizations maximize the value of Notion while ensuring seamless adoption of advanced platform features and AI-powered capabilities.

Working closely with Customer Success, Sales, Professional Services, Product, and Engineering teams, you'll lead the resolution of complex technical challenges, support executive stakeholders, and drive long-term customer success. You'll also help shape and scale Notion's Premium Support program by improving processes, documentation, and operational excellence.

This role is ideal for experienced technical support professionals, technical account managers, or solutions engineers who enjoy solving complex problems, building customer relationships, and influencing product and support strategy.

• Provide dedicated premium support for enterprise customers and act as a trusted technical advisor.

• Serve as the primary escalation point for complex technical and AI-related customer issues.

• Collaborate with Customer Success, Sales, and Professional Services teams to drive customer adoption and business value.

• Troubleshoot advanced platform, integration, authentication, and application issues.

• Partner with Engineering teams to investigate bugs, document findings, and drive issue resolution.

• Conduct executive-level business reviews and provide strategic technical recommendations.

• Improve support workflows, escalation processes, and operational efficiency.

• Create and maintain internal knowledge bases and customer-facing documentation.

• Guide customers through AI feature adoption and best practices.

• Monitor account health and proactively identify opportunities to improve customer outcomes.

• Help scale Notion's Premium Support offering as the enterprise customer base grows.

Required Qualifications

• 10+ years of experience in Technical Support, Technical Account Management, Solutions Engineering, or similar customer-facing technical roles.

• Strong understanding of enterprise customer lifecycle management and technical success strategies.

• Experience working directly with executive stakeholders and enterprise customers.

• Expertise in REST APIs, log analysis, and advanced troubleshooting methodologies.

• Strong knowledge of authentication and identity management technologies, including OAuth, SAML, and SCIM.

• Experience supporting cloud-based applications and enterprise software platforms.

• Proven ability to manage critical escalations and high-priority customer issues.

• Strong communication and stakeholder management skills.

• Experience advising customers on AI tools, workflows, or adoption strategies.

• Ability to collaborate effectively across engineering, sales, product, and support teams.

• Strategic mindset with the ability to balance immediate problem resolution with long-term customer success.

Preferred Qualifications

• Experience with JavaScript, Python, or Java scripting.

• Knowledge of Linux, MySQL, NoSQL databases, and open-source technologies.

• Previous experience supporting SaaS products at enterprise scale.

• Familiarity with Notion and its ecosystem.

• Experience building automation tools or operational workflows.

Compensation & Ownership

• Competitive salary package.

• Equity participation opportunities.

• Estimated base salary: $160,000 – $180,000 per year.

Health & Wellness

• Comprehensive medical, dental, and vision coverage.

• Employee wellness programs and support resources.

Career Growth

• Opportunity to work directly with enterprise customers and executive stakeholders.

• Exposure to cutting-edge AI and workplace productivity technologies.

• Professional development and leadership growth opportunities.

Work Environment

• Collaborative and customer-focused culture.

• Opportunity to shape the future of enterprise support and AI adoption.

• Cross-functional collaboration with Product, Engineering, Customer Success, and Sales teams.